Maintaining quality of care is the most important component to having a successful hospice program. Although there are various ways to evaluate the quality of care, we all know that surveys are among the top three. Many providers struggle to understand the true impact of the COPs and the new changes. This workshop will give providers the support they need to gain a better understanding of the top changes in the COPs, how it impacts the survey process from start to finish, and learn best practices. Attend and listen to State and federal representatives from the California Department of Public Health (CDPH) and the Centers for Medicare and Medicaid Services (CMS) and our expert consultant who will identify key areas to focus on in order to excel in the hospice industry.

Who Should Attend?

This workshop is recommended for all Hospice administrators, managers, and clinicians. It is also recommended for quality assurance personnel.

8:00 - 9:00 am Registration

9:00 am - 12:00 pm How to prepare for a Survey

Before the Survey
Learn steps to be survey ready at all times. Learn to use your QAPI data to your agency's advantage. Know the implications of your Adverse Event Reports.
During the Survey
Learn useful tips for a successful surveyor's on-site visit. Plan how to have your management and field staff prepared for the survey experience, including patient visits and how to avoid an Immediate Jeopardy finding.
After the Survey
Learn about preparing and implementing a Plan of Correction that not only ensures regulatory compliance, but is a blueprint for agency performance improvement.

12:00-1:00 pm Networking Lunch (provided)

1:00 - 2:00 pm Top Four Changes in the COPs, Best Practices

Review the top four changes in the COPs. Identify some of the most problematic areas and zero in on the best practices.

2:00 - 2:45 pm CDPH Update

• Types of Surveys: Standard, partial extended, or extended survey
• Regulations: State and Federal
• Survey Tasks: How surveyors prepare for a survey and what they look for in the survey process. Info gathering methods Surveyors use during a survey.
• The Plan of Correction: Timeliness and content
• Present and future trends for survey process, including initial surveys
• Most written deficiencies on a survey

2:45 - 3:00 pm Afternoon Break

3:00 - 4:00 pm CMS Update

• New Hospice Regulations
• Complaint & Validation Surveys
• Top deficiencies/Frequently Cited Hospice Regulations
• Fraud and Abuse

4:00 - 4:15 pm Q&A

Lisa Hall, RN (Sacramento Workshop only)
Licensing and Certification
District Administrator Sacramento District Office
California Department of Public Health

Sherry A. Evans (Ontario Workshop Only)
Licensing and Certification
Field Branch Chief, Region V
California Department of Public Health

Pat Frey, Nurse Consultant
Lead for Home Health and Hospice
Centers for Medicare and Medicaid Services

Claire Tehan, MA
Associate
The Corridor Group, Inc.

CANCELLATIONS:
Received 10 business days prior to the program date are subject to a 20% handling fee. Cancellations must be in writing. NO REFUNDS will be issued for cancellations received within 10 business days of the program. Refunds will NOT be made for no-shows. However, substitutions will be allowed. Should CAHSAH cancel the program, a full registration fee refund will be issued.

*If you are having problems with the online registration,
please download the registration form, fill it out, and fax to (916) 641-5881
To place a registration by phone with credit card information, please contact (916) 641-5795 ext 113.